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About
Azerbaijan Airlines - known as AZAL - is the national airline and the largest airline in Azerbaijan. The headquarters of the company is located in the city of Baku. Its base is Heydar Aliyev Airport, located 20 km from Baku.
It is the first national company of Azerbaijan, established in 1992, right after the state gained its independence. The airline organizes domestic and international flights, mainly to the CIS, Europe, Asia and the Middle East.
Check-in
At Azerbaijan Airlines, passengers can complete the check-in process on mobile, online and at the airport counters.
Online check-in is available for both domestic and international flights. AZAL online check-in opens 24 hours before the scheduled flight departure time and closes 2 hours before.
Passengers who do not check-in online must go to the domestic or international terminal on time.
Baggage Allowance
Hand Luggage
The maximum dimensions of hand luggage should not exceed 55x40x23 cm, weight - 10 kg. 1 piece of luggage in Economy class, 2 pieces of luggage in Business, Comfort class and VIP passengers. In addition, handbags, briefcases and laptops are taken into the cabin.
Checked Baggage
The length, width and height of the trunk must not exceed 158 cm in total. All Azerbaijan Airlines flights are subject to the following regulations:
- Economy Class - 1 piece of luggage up to 23 kg
- Business Class and Comfort Club - 2 pieces of luggage 32 kg each
- VIP Club - 3 pieces of luggage of 32 kg each
Special Luggage
In addition to the checked baggage allowance, a golf set or ski equipment is carried free of charge. All other sports equipment is included in the free baggage allowance and if it exceeds an excess baggage fee is applied.
Musical instruments are carried free of charge in the cabin if their dimensions do not exceed 115 cm. Oversized musical instruments are classified as special items not covered by the free baggage allowance. The carriage of such baggage must be agreed in advance with the airline and paid at the determined fare, independently of other baggage carried by the passenger. When transporting an instrument on the passenger seat, its weight, as a rule, should not exceed 80 kg, dimensions 135x50x30 cm.
Seat Selection
You can choose your seat at the time of booking or later. If you did not select a seat when booking your flight ticket online, you can choose a seat from the Azerbaijan Airlines website, the Tezfly call center or the check-in counter.
Loyalty Program
Azal Miles is the bonus program provided by Azerbaijan Airlines to frequent flyer customers. For each purchased flight ticket and completed flight, points are accumulated in your account. After a certain amount is accumulated, you can buy flight tickets with these points. To call it free is incorrect, because such "gifts" have one important caveat - when they are issued, you have to pay airport fees and taxes. And this amount can vary significantly depending on the chosen direction.
With Azal Club, you can earn bonuses not only from flights, but also from your usual daily purchases in shops, restaurants and other service centers that are Azal Club partners. Of course, you can use the bonuses for your flight ticket purchases.
Food & Beverage
Meals on board are included in the price of the flight ticket. The menu varies according to your class of travel, season and flight direction, as well as the time of day.
Hot meals are not served on flights of less than 150 minutes in economy class. Passengers are served a hot beverage (tea and coffee) alongside water. Free meals are served on all international flights. You can order unlimited amounts of tea or coffee along with hot meals throughout the flight. Meals in "VIP Club", "Business Class" and "Comfort Club" are more diverse and served on porcelain plates.
In addition, on Azal international flights, passengers can order special meals depending on their religious beliefs, personal preferences or medical instructions. You can find a full list of special menus on the official website of Azerbaijan Airlines. You must order a special menu at the reservation stage and at the latest 24 before the flight.
In-Flight Entertainment
Azal airline offers you a variety of media content for you to have fun while flying and enjoy your free time. In Azerbaijan Airlines, you can connect to the aircraft's multimedia network via Wi-Fi using your mobile device. You have the opportunity to watch newly released Hollywood movies and other international movies, educational documentaries, comedies, music videos, soundtracks as well as a wide range of media with different language options. You can also find various games, cartoons and animations for little airplane passengers.
Pet Policy
Your pets can accompany you on your trip, provided that it is booked in advance. For this, they must be in the cage and are not included in the free baggage, but are included in the extra. Fees vary according to the weight of our little friend, the size of the cage and the route flown. In addition, this should be stated at the time of booking and tickets should be arranged accordingly.
A pet weighing up to 8 kg is taken into the aircraft cabin. Heavier and larger pets are transported in the luggage compartment. If the weight of the animal is 75 kg or more, it is allowed to be transported only as a load.
Lounge Usage
Business class passengers flying with Azerbaijan Airlines can enjoy the AZAL Lounge in Terminal 1 of Baku Heydar Aliyev airport. The waiting room offers you a private relaxation area, free internet, snacks and drinks.
Azerbaijan Airlines Top Questions
Best flight attendants, On time flights
AZAL airline operates domestic flights from its main hub Baku to Ganja and Nakhchivan in Azerbaijan. In the CIS countries, Tbilisi, Kiev, Lviv, Minsk, Aktau, Riga, Moscow, Yekaterinburg, St. Petersburg, Novosibirsk flights are available.
It operates scheduled flights to European cities London, Milan, Paris, and seasonal flights to Prague, Tivat and Berlin. In Turkey, there are seasonal flights to the cities of Istanbul, Ankara, Antalya, Dalaman, Bodrum and Izmir.
You can check-in online for flight AZAL on the airline's official website. There are two ways to check-in online on the airline's website:
- By entering your last name and 13-character ticket number
- By entering your 5-character reservation number and surname
The system will automatically check the ticket and check-in for the flight. At the end of the process, you need to print your boarding pass. If it is not possible for the passenger to print a ticket on their own, the passenger must apply to the check-in counter at the airport. However, it is important to remember that the check-in counter closes one hour before the departure of the plane. In addition, passengers with baggage who perform online check-in should arrive at the airport at least 1 hour before the departure of the plane and deliver their baggage.
14.2
Airbus, Boeing
Airbus A319-100, Airbus A320-200, Airbus A340-500, Airbus A340-600, Boeing 757-200, Boeing 767-300, Boeing 777-200, Boeing 787-8 Dreamliner
126 A, Nizami Street, AZ-1010 Baku, Azerbaijan
+994 12 598 88 80
+994 12 437 40 87
callcenter@azal.az