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About
Bangkok Airways was established in 1968 as Sahakol Air and adopted its current name in 1989. Based in Thailand, this airline operates scheduled flights to over 20 exclusive destinations across Asia, including Samui, Phuket, Trat, the Maldives, Sukhothai, Luang Prabang, and Siem Reap, from Bangkok Suvarnabhumi Airport. With a fleet comprising Airbus A319, Airbus A320, and ATR 72-600 aircraft, Bangkok Airways is known for its slogan "Asia's Boutique Airline," aiming to provide high-quality service to its passengers.
The airline offers benefits such as free seat selection, in-flight meal service, and a 20 kg baggage allowance. Additionally, Bangkok Airways owns and operates three airports in Samui, Sukhothai, and Trat, further distinguishing itself in the aviation industry. It was recognized by Skytrax as the "World's Best Regional Airline" for the eighth consecutive year in 2024, underscoring its commitment to excellent service quality.
Check-in
Bangkok Airways offers multiple check-in options to enhance passenger convenience. Online check-in is available from 24 hours up to 1 hour before departure, allowing travelers to select seats and obtain boarding passes via the airline's website. For those who prefer automated services, the airline provides an Automated Check-in Service that automatically checks in passengers 12 hours before departure, sending the boarding pass directly to the registered email address. Additionally, Kiosk Check-in is available at select airports, including Bangkok (Suvarnabhumi, Don Mueang), Samui, Krabi, Chiang Mai, Hat Yai, and Phuket, from 24 hours to 1 hour before departure.
Passengers on international flights who have completed online, automated, or kiosk check-in are required to present themselves at the Self Service Check-in Counter at least 90 minutes before departure to verify travel documents and drop off any checked baggage. For domestic flights, passengers with checked baggage should arrive at the airport at least 60 minutes before departure and visit the Bag Drop Counter. Those without checked baggage can proceed directly to the boarding gate with their boarding pass. It's important to note that boarding gates close 15 minutes before departure, so timely arrival is essential to ensure a smooth boarding process.
Baggage Allowance
Hand Luggage
Bangkok Airways allows each passenger to carry one piece of cabin baggage with maximum dimensions of 50 cm x 36 cm x 23 cm and a weight not exceeding 5 kilograms. This policy applies across all aircraft types, including ATR72, Airbus A319, and Airbus A320. In addition to the cabin baggage, passengers may bring a small personal item, such as a purse or laptop bag, provided it fits under the seat in front.
Checked Baggage
For checked baggage, Economy Class passengers are permitted a maximum weight allowance of 20 kilograms for adults and children, and 10 kilograms for infants. Blue Ribbon Class (Business Class) passengers have a higher allowance, with a maximum of 40 kilograms for adults and children, and 10 kilograms for infants. It's important to note that, as per directives from the Airport of Thailand, no single checked baggage piece should exceed 32 kilograms; if it does, repacking is required to comply with safety regulations.
Special Luggage
Bangkok Airways accepts sports equipment as part of the standard checked baggage allowance. If the inclusion of such equipment causes the total checked baggage weight to exceed the permitted allowance, excess baggage charges will apply accordingly. For code-share and interline flights, or flights operated by other airlines, passengers are advised to contact the operating airline directly for detailed information regarding baggage policies, as they may differ from Bangkok Airways' regulations.
Loyalty Program
Bangkok Airways is known for its great service and easy travel connections. It has a frequent flyer program called FlyerBonus. This program rewards loyal passengers with special loyalty benefits to make their trips better.
The FlyerBonus program is for people aged two and up. Kids between 2 and 16 can join with a parent's okay. Members get points for many rewards, like flights and airport services. There are three levels: Free Enrolment, Premier, and Premier Plus, each with more perks as you earn points or fly more.
Membership Tier | Qualifying Points | Qualifying Sectors | Key Benefits |
---|---|---|---|
Free Enrolment | 12,500 | 35 |
|
Premier | 40,000 | 50 |
|
Premier Plus | 40,000 | 50 |
|
Bangkok Airways' frequent flyer program gives valuable customer rewards and loyalty benefits. It makes traveling with them smooth and rewarding. By flying more and earning points, members get special perks that make their trips even better.
Food & Beverage
Bangkok Airways offers complimentary in-flight meal services on all flights, including short-haul routes. Passengers can enjoy a variety of dishes that showcase Thai and ASEAN cuisines, reflecting the airline's commitment to providing a boutique travel experience. Meals are thoughtfully prepared to cater to diverse tastes, ensuring a pleasant dining experience at 30,000 feet.
To accommodate passengers with specific dietary requirements, Bangkok Airways provides special meal options such as vegetarian, vegan, gluten-free, and diabetic-friendly meals. These special meals can be requested up to 24 hours before the scheduled departure time through the airline's online booking system, call center, or branch offices. This service ensures that all passengers' dietary needs are met, enhancing the overall in-flight experience.
In-Flight Entertainment
Bangkok Airways aims to enhance the travel experience by offering a variety of in-flight entertainment options. For Blue Ribbon Class (Business Class) passengers, the airline provides iPad mini devices on select routes. These devices are preloaded with a wide range of content, including the latest Hollywood movies, TV shows, music, and interactive games. This service is available on routes such as Bangkok (Suvarnabhumi) - Maldives, Samui - Hong Kong, and Samui - Singapore.
Additionally, all passengers have access to the in-flight magazine "Fah Thai," which features articles on travel, culture, lifestyle, and destination guides. However, compared to some other airlines, Bangkok Airways' in-flight entertainment systems and Wi-Fi services are limited. Therefore, passengers are encouraged to bring their own devices and content to meet their entertainment needs during the flight.
Pet Policy
Bangkok Airways allows the transportation of pets, specifically dogs and cats, exclusively in the aircraft's cargo hold; in-cabin pet travel is not permitted. To ensure the safety and well-being of all animals, the airline has specific requirements: pets must be at least 8 weeks old for domestic flights and at least 4 months old for international flights. Certain breeds, particularly brachycephalic (snub-nosed) breeds like Bulldogs and Pugs, are not accepted due to health risks associated with air travel. Additionally, pregnant, injured, ill, or malodorous pets are not accepted. Passengers are responsible for providing appropriate pet containers that comply with the airline's specifications, ensuring the pet's comfort and safety during the journey.
It's essential for travelers to notify Bangkok Airways of their intent to transport a pet at least 24 hours before departure by contacting the airline's call center or ticketing office. Required documentation includes a valid health certificate issued within 24 hours of departure, proof of current rabies vaccination, and any necessary entry permits or export licenses, depending on the destination country's regulations. The combined weight of the pet and its container must not exceed 20 kg for ATR 72 aircraft and 60 kg for Airbus A319 and A320 aircraft. Fees for transporting pets are calculated based on weight and sector; for domestic flights, the rate is 180 THB per kilogram per sector, while international flight rates are subject to zonal fares. Passengers should be aware that some aircraft may not have the appropriate facilities for pet transport, so it's advisable to confirm details with the airline in advance.
Lounge Usage
Improve your travel with Bangkok Airways' premium lounge access. The airline offers Executive Lounge Access. This lets passengers enjoy the luxurious amenities of the Blue Ribbon lounges before their flights. You can buy this service through the airline's Manage My Booking feature, making your journey better.
The Blue Ribbon lounges are a peaceful retreat. Here, travelers can relax and refresh. Enjoy free refreshments, from gourmet snacks to drinks, in the comfy seating. Use the fast Wi-Fi to stay online or get work done, making your pre-flight time stress-free.
Bangkok Airways aims to make travel better. With executive lounge access, the airline meets passengers' needs. Enjoy the comfort and privacy of the Blue Ribbon lounges. Make your travel with Bangkok Airways unforgettable.
Bangkok Airways Top Questions
On Bangkok Airways flights, all passengers are offered complimentary lounge access and in-flight refreshments. Even on short-haul flights, hot meals are served, and the cabin crew ensures a high standard of service.
Bangkok Airways operates flights to various destinations across Southeast Asia. In Thailand, it serves popular locations such as Bangkok, Phuket, Chiang Mai, Krabi, Trat, and Ko Samui. Additionally, it offers international flights to destinations like Phnom Penh and Siem Reap in Cambodia, Luang Prabang in Laos, Malé in the Maldives, Singapore, and Hong Kong.
Here’s how to complete online check-in for Bangkok Airways flights:
- Check-in Window: Online check-in opens 24 hours before departure and closes 1 hour before the flight.
- Access the Platform: Visit Bangkok Airways’ official website or use their mobile app.
- Enter Details: Input your last name and booking reference in the required fields to start the process.
- Seat Selection: Choose your preferred seat during check-in.
- Get Boarding Pass: Download or print your boarding pass after completing the check-in.
- Baggage: If you have luggage, drop it off at the designated counters at the airport.
- Save Time: Proceed directly to security if you only have carry-on baggage.
This process makes your travel experience smoother and faster!
13.9
ATR, Airbus
ATR 72, Airbus A319-100, Airbus A320-200
99 Mu 14, Viphavadirangsit Rd., Chom Phon, Chatuchak, Bangkok, 10900, Thailand
+66 (2) 270 6699
+66 (2) 134 3895
reservation@bangkokair.com