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About
Brussels Airlines, founded in 2006, is the flag carrier and largest airline of Belgium, with its headquarters at Brussels Airport. The airline operates flights to over 100 destinations across Europe, North America, and Africa, offering both passenger and cargo services. As a member of the Star Alliance, Brussels Airlines provides its passengers with access to a vast global network.
In recent developments, Brussels Airlines has announced a significant investment of €100 million to revamp its long-haul cabins across all travel classes, including Economy, Premium Economy, and Business Class. This upgrade aims to enhance passenger comfort and experience. Additionally, the airline plans to expand its fleet with three new Airbus A330 aircraft, increasing its long-haul fleet to 13 aircraft. The airline has also resumed flights between Birmingham Airport and Brussels Airport, offering six flights a week, with one-way fares starting at £92.50.
Check-in
Brussels Airlines offers several check-in options to suit passenger preferences. Online check-in is available from 24 hours up to 1 hour before departure via the airline's website or mobile app, allowing passengers to choose seats and receive electronic boarding passes. For those who prefer assistance, airport check-in counters typically open 2 to 3 hours before departure and close 60 minutes before European flights and 75 minutes before intercontinental flights.
Self-service kiosks are available at Brussels Airport and select other locations, enabling passengers to check in, select seats, and print boarding passes. Travelers with checked baggage can use designated bag drop counters, which usually open 2 to 3 hours before departure and close 40 minutes prior for European flights and 60 minutes before intercontinental flights. Passengers are advised to adhere to these timelines to ensure a smooth boarding process.
Baggage Allowance
Hand Luggage
Economy and Premium Economy passengers are permitted one carry-on bag with maximum dimensions of 55 x 40 x 23 cm and a personal item not exceeding 40 x 30 x 10 cm, with a combined weight limit of 8 kg. Business Class travelers may bring two carry-on bags, each up to 55 x 40 x 23 cm, plus one personal item, with a total weight allowance of 16 kg. Personal items can include a handbag, briefcase, or laptop bag and should fit under the seat in front. It's important to note that carry-on baggage exceeding these limits may be checked at the gate, potentially incurring fees.
Checked Baggage
The checked baggage allowance depends on the travel class and route. Economy Class passengers typically have an allowance of one piece up to 23 kg, while Business Class passengers can check two pieces, each up to 32 kg. The maximum dimensions for each checked bag are 158 cm (length + width + height). Exceeding weight or size limits may result in additional charges, and no single piece of baggage may exceed 32 kg due to safety regulations.
Special Luggage
For items like sports equipment or musical instruments, Brussels Airlines accommodates such special luggage, often subject to specific conditions and potential fees. It's advisable to contact the airline in advance to arrange the transport of special items and to ensure compliance with their policies.
Seat Selection
Brussels Airlines offers passengers the option to select their preferred seats in advance, enhancing comfort and convenience during travel. Seat selection can be made during the booking process or up to 24 hours before departure via the 'My Booking' section on the airline's website. The availability and cost of seat selection depend on the fare type and destination. For instance, Economy Light and Economy Basic fares may require an additional fee for seat selection, with prices starting from €14 for European routes and from €35 for long-haul flights.
Passengers can choose from various seating options, including Classic Seats, Extra Legroom Seats, and Preferred Zone Seats. Classic Seats allow selection of window or aisle preferences, while Extra Legroom Seats, located at emergency exits, provide additional space for comfort. Preferred Zone Seats are situated at the front of the Economy Class, facilitating quicker disembarkation upon arrival. It's important to note that certain seats, especially those at emergency exits, have specific safety requirements that passengers must meet. If no seat is selected in advance, one will be automatically assigned during online check-in.
Loyalty Program
Brussels Airlines' Miles & More loyalty program allows passengers to earn miles through flights and partner services. These miles can be redeemed for reward tickets, cabin upgrades, and lounge access. Members benefit from earning and spending miles across all Star Alliance airlines and enjoy privileges like access to over 1,000 lounges worldwide. Additionally, the Cash & Miles feature allows members to use their miles for discounts on ticket bookings.
The Miles & More program offers tier levels such as Frequent Traveller, Senator, and HON Circle Member, based on miles earned within a specific period, each providing unique benefits. For instance, Frequent Traveller status requires 35,000 miles annually, while Senator status needs 100,000 miles. Members can also earn miles through daily activities like hotel stays, car rentals, and shopping, helping them reach rewards faster.
Food & Beverage
Brussels Airlines offers a variety of in-flight food and beverage services tailored to flight duration and travel class. On short-haul flights, Business Class passengers receive complimentary meals and drinks, featuring a selection of fresh Belgian dishes that change weekly. Economy Class travelers can purchase items from the onboard Brussels Bistro menu, which includes snacks, sandwiches, salads, and beverages. This menu is developed in collaboration with Foodmaker, focusing on fresh, primarily organic, and locally sourced products.
For long-haul flights, all passengers are provided with complimentary meals and beverages. Economy Class guests can choose between two hot main courses, accompanied by a dessert, with additional meal or breakfast service before landing. Premium Economy passengers enjoy enhanced meal options, including a premium starter, dessert, and cheese, along with access to an onboard Belgian bar. Business Class travelers are treated to a comprehensive dining experience, featuring a welcome drink, a selection of starters and main dishes, cheeses or desserts, and a range of Belgian beers and wines. Special meals catering to medical, religious, or dietary needs are available upon request and should be ordered at least 48 hours before departure.
In-Flight Entertainment
Brussels Airlines provides a comprehensive in-flight entertainment system on its long-haul flights, featuring personal interactive screens for each passenger. Travelers can choose from a diverse selection of the latest blockbusters, award-winning documentaries, popular TV series, and a variety of music options to enhance their journey. Additionally, a dedicated children's section offers films, cartoons, and games to keep younger passengers engaged.
While the airline does not currently offer in-flight Wi-Fi, the extensive entertainment library ensures passengers remain engaged throughout their flight. High-resolution touchscreens provide an intuitive user experience, allowing easy navigation through the entertainment options. This system is available across all travel classes on Brussels Airlines' Airbus A330 aircraft, ensuring a pleasant and enjoyable in-flight experience for all passengers.
Pet Policy
Traveling with pets can be a joy. Brussels Airlines makes it easy to bring your furry friends along. They have rules and fees for pets in the cabin.
Small dogs and cats under 8 kg (17 lbs) can fly in the cabin on some flights. But, pug-nosed breeds can't because of breathing problems. Service animals, like guide dogs, can fly for free with no weight limit, as long as they have the right papers.
Bigger pets go in the cargo hold. The cost to fly your pet varies by destination. For flights to places like Tel Aviv and Europe, it's 50 EUR to $65 USD each way. For longer flights, it's 70 EUR to $91 USD each way.
For medium-sized pets, it's 100 EUR to $130 USD each way. Large pets cost 200 EUR to $260 USD each way. You must tell the airline before flying and buy a ticket for your pet.
Pet Travel Details | Cabin Restrictions | Cabin Fees | Cargo Fees |
---|---|---|---|
Small domestic animals (dogs, cats) under 8 kg (17 lbs) | Allowed on select flights, except for pug-nosed breeds | 50-65 EUR / $65-91 USD each way | 100-130 EUR / $130-260 USD each way (medium animals) 200-260 EUR / $260-$260 USD each way (large animals) |
Service animals (e.g., seeing-eye dogs) | Allowed in the cabin with proper documentation, no weight or size restrictions | Free of charge | N/A |
Birds, fish, and rodents | Not allowed in the cabin | N/A | N/A |
Lounge Usage
Brussels Airlines offers lounge access to enhance passenger comfort before flights. At Brussels Airport, the flagship lounge, THE LOFT by Brussels Airlines and Lexus, is located in Pier A across from gate A42. This lounge is open daily from 5:00 a.m. to 9:00 p.m. and provides amenities such as complimentary snacks and drinks, shower facilities, sleeping areas, workspaces, and a dedicated area for HON Circle members.
Access to THE LOFT is complimentary for Business Class passengers, HON Circle members, Senator members, Frequent Travellers, and Star Alliance Gold members. Economy Flex and Classic passengers can purchase access for €49, while Premium Economy passengers can do so for €39. Access is limited to a 3-hour stay during off-peak hours. Additionally, the Sunrise Lounge, located at the end of Pier T near gate T72, is available daily from 8:00 a.m. to 1:00 p.m., offering a relaxing environment with a buffet and drinks. Access policies are similar, with specific eligibility for passengers traveling to Africa with Brussels Airlines.
For passengers traveling through other airports, Brussels Airlines provides access to various partner lounges worldwide, ensuring a comfortable experience across their network.
Brussels Airlines Top Questions
On Brussels Airlines flights, passengers are provided with comfortable seats and an in-flight entertainment system. Economy Class offers a seat pitch of 33 inches (84 cm) and a seat width of 17.5 inches (44 cm) for a comfortable travel experience, while Business Class features wider seats and premium services.
Brussels Airlines operates flights to over 90 destinations across Europe, Africa, and North America. In Europe, it serves cities like Paris, London, Berlin, and Rome. In Africa, it flies to destinations such as Dakar, Nairobi, and Entebbe. In North America, it offers routes to cities like New York and Washington D.C.
Here’s how to complete online check-in for Brussels Airlines flights:
- Check-in Timing: Opens 24 hours before departure and closes 1 hour prior.
- Access: Visit the official website or mobile app.
- Enter Details: Provide your last name and booking reference (PNR).
- Select Seat: Choose your preferred seat during check-in.
- Get Boarding Pass: Download or print your boarding pass.
- Baggage: Drop off checked luggage at the designated counters if needed.
This process saves time and allows you to proceed directly to security.
16.7
Airbus
Airbus A319-100, Airbus A320-200, Airbus A320neo, Airbus A330-300
B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
+ 32 2 754 19 00, + 32 2 723 23 62
+ 32 2 754 19 10
callcenter.en@brusselsairlines.com