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About
Bulgaria Air is the national carrier of Bulgaria, offering flights to over 25 destinations in Europe, the Middle East, and Russia. Based in Sofia, the airline operates with a modern fleet, including Airbus A319 and A320 aircraft, providing passengers with comfortable and reliable travel options. Known for its customer-centric services, Bulgaria Air offers amenities such as an online check-in system, flexible fare options, and complimentary in-flight meals on most routes. It is also part of the FLY MORE loyalty program, which allows frequent flyers to earn and redeem points for flights and services.
In recent years, Bulgaria Air has continued to play a key role in regional air transport. In 2023, the airline reported carrying approximately 1.2 million passengers, reflecting consistent demand for its services. Its focus on quality and safety has positioned it as a trusted choice for travelers, both leisure and business. With codeshare agreements and partnerships, Bulgaria Air extends its reach to numerous international destinations, ensuring convenience and connectivity for its passengers.
Check-in
Bulgaria Air offers multiple convenient check-in options tailored to passenger preferences. For those traveling via Sofia Airport or other departure points, airport check-in counters open at least two hours before flight departure and can be accessed up to four hours prior for early preparations. Check-in at the airport closes 45 minutes before departure to ensure smooth boarding procedures.
For added convenience, Bulgaria Air provides online check-in, accessible through its official website. This option opens 24 hours before departure, allowing passengers to complete the process from home or on the go using a computer or mobile device. Travelers can either print their boarding passes or use a mobile QR code for boarding. While seat selection may involve additional charges based on the fare class, passengers who don't pre-select a seat are randomly assigned one at no cost.
Baggage Allowance
Hand Luggage
Passengers in Economy Class are allowed one piece of hand luggage up to 10 kg with maximum dimensions of 55 x 40 x 23 cm, plus one personal item such as a laptop bag. In Business Class, travelers can bring two pieces of hand luggage totaling 15 kg, with the same dimension limits per item. Any additional or oversized hand luggage is subject to fees depending on the destination.
Checked Baggage
Economy Class passengers are entitled to one checked bag weighing up to 23 kg with dimensions not exceeding 158 cm (total of length + width + height). Business Class passengers can check in two bags, each up to 32 kg with the same size restrictions. Exceeding these limits incurs additional fees, which vary based on the weight and size of the baggage, ranging from €20 to €100 on domestic and international flights. Baggage over 32 kg must be shipped as cargo.
Special Luggage
Bulgaria Air accommodates the transport of sports equipment and other special items for an extra fee. Ski or snowboard equipment is carried free of charge if it adheres to weight (up to 23 kg) and size restrictions (maximum 203 cm in total dimensions). Other items, such as bicycles, require pre-approval and are charged between €30 and €70 depending on the flight type. Bicycles must be packed in specialized packaging like a cardboard box or case.
Seat Selection
When you book with Bulgaria Air, you can pick your seat. This is possible during booking or at check-in. The airline has many seats to meet different needs and likes.
Looking for more legroom? Bulgaria Air has extra legroom seats for €15 to €30 one-way. You can also choose preferred seating spots, like the front of the cabin, for €15 one-way.
Seating Option | One-Way Charge |
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Extra Legroom Seats |
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Up-Front+ Seats | €30 for Lisbon, Malaga, Palma de Mallorca, Tel Aviv, Moscow, St. Petersburg |
Up-Front Seats | €15 for Amsterdam, Paris, London, Madrid |
Standard Seats |
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Passengers with a FLEX fare in economy class get free seat selection. If you don't choose a seat, Bulgaria Air will pick one for you within 24 hours before the flight.
Some seats are off-limits for certain groups. For example, emergency exit rows are not for people with disabilities, the elderly, or children. Also, seat changes can happen for security reasons.
The seat selection service is for all direct Bulgaria Air flights. Different currency rates might apply for some places.
Loyalty Program
Bulgaria Air’s loyalty program, Fly More, allows frequent travelers to accumulate points on Bulgaria Air flights and services provided by its partners. These points can be redeemed for benefits such as bonus tickets, business class upgrades, and additional services. Members can also receive birthday vouchers and earn points through partnerships, like car rentals with Sixt. The program includes a youth-focused branch, Fly More Youth, designed for travelers aged 12–26. Youth members enjoy perks like discounted birthday tickets and benefits for accompanying relatives or friends, with points carried over to a standard Fly More card when the member turns 27.
Fly More offers tiered rewards based on points collected, with bonus tickets requiring different amounts depending on the destination and travel class. For instance, a return economy ticket for an international flight needs 30,000 points. Members can also purchase additional points to cover ticket fare gaps and transfer bonus tickets to relatives. However, these bonus tickets are subject to conditions like blackout periods during peak seasons and taxes payable by the member.
Food & Beverage
Bulgaria Air offers its passengers complimentary food and beverage service tailored to their travel class. Economy Class passengers are served a hot sandwich, a chocolate bar, and a choice of coffee, tea, soft drinks, or wine, ensuring a satisfying onboard experience. Business Class passengers enjoy an upgraded meal service featuring a four-course meal, along with an extensive selection of beverages, including alcoholic options. This enhanced service is complemented by additional perks like access to business lounges, priority boarding, and extra baggage allowances for added convenience.
Passengers also have the option to pre-order specific meals at an additional cost, such as a continental breakfast or a plate of sausages and cheeses, with prices ranging from €12 to €16. These pre-ordered meals must be requested at least 48 hours before departure and are available through various booking channels, including the airline's website, app, or customer service. Bulgaria Air ensures a pleasant flight experience with its focus on quality catering and personalized service.
In-Flight Entertainment
Bulgaria Air offers a modest in-flight entertainment experience tailored to its core service as a regional airline. Passengers can enjoy complimentary in-flight magazines such as Bulgaria On Air and Go On Air, which feature engaging articles about travel, culture, and current events. These magazines are designed to provide light reading material for travelers during their journey. However, the airline does not currently provide personal screens or built-in entertainment systems on its aircraft, focusing instead on comfort and hospitality during flights.
Additionally, Bulgaria Air does not offer in-flight Wi-Fi connectivity, so passengers should plan ahead if they need entertainment or work options during the flight. The airline prioritizes offering essential services like complimentary refreshments, with options to purchase upgraded meals. While the entertainment amenities are limited, the airline aims to maintain a relaxed and pleasant atmosphere onboard.
Pet Policy
Bulgaria Air allows the transport of pets, primarily dogs and cats, both in the passenger cabin and the baggage compartment, with specific guidelines and fees. For cabin travel, pets (dog or cat) with a combined weight (pet and cage) of up to 8 kg are permitted, provided the cage dimensions do not exceed 48 x 35 x 22 cm. The fees vary based on the destination, with charges ranging from 50 EUR for domestic flights to 80 EUR for specific international routes like Barcelona and Paris. Passengers are advised to book and pay for this service in advance as spaces are limited. Additionally, the airline does not transport animals to or from Great Britain and applies different fees for services originating from certain locations like Tel Aviv and Zurich.
For pets traveling in the cargo hold, there is no weight limit for the animal, but the container must meet specific size and design requirements, such as a maximum size of 110 x 65 x 70 cm and being leak-proof and escape-resistant. Fees are determined by the combined weight of the pet and container, ranging from 70 EUR for lighter animals on domestic routes to 190 EUR for heavier pets on international flights. Fighting or dangerous breeds are transported only as cargo, and animals with containers exceeding 25 kg are not allowed for transport to or from Brussels. All bookings must adhere to Regulation 576/2013, and pre-booking is mandatory to secure space.
Lounge Usage
Bulgaria Air ensures a premium travel experience by offering access to airport lounges for Business Class passengers and FLY MORE Gold members across its network. These lounges provide a relaxing environment with amenities like comfortable seating, complimentary refreshments, high-speed Wi-Fi, and quiet spaces to unwind or work. Passengers can enjoy access to lounges operated by the airline and its partners at major airports, including Sofia, Burgas, and Varna, as well as other locations in Europe and beyond. Some well-known lounges, such as the Priority Pass Lounge and Swissport Executive Lounge, are part of the offering.
The lounges operate at varying hours, catering to passengers with different schedules. Opening times range from as early as 4:00 AM to as late as 1:00 AM, ensuring availability for most flights. Gold members of the FLY MORE loyalty program can benefit from complimentary access, while other travelers may purchase lounge entry based on availability and airport policies. These facilities provide an ideal setting for a seamless and comfortable pre-flight experience.
Bulgaria Air Top Questions
On a Bulgaria Air flight, you can expect a pleasant and safe travel experience. The airline provides comfortable seating, friendly service, and flexible baggage policies on its routes across Europe and the Middle East. However, in-flight Wi-Fi service is not available.
Bulgaria Air serves a variety of destinations across Europe, the Middle East, and select regions beyond. Key routes include major cities such as Sofia, Varna, and Burgas within Bulgaria, as well as international connections to cities like London, Paris, Vienna, Amsterdam, and Madrid. The airline also offers flights to Mediterranean destinations such as Rome and Athens, alongside other European hubs like Brussels, Frankfurt, and Zurich. In addition, Bulgaria Air extends its network through codeshare agreements, broadening access to even more global locations.
Bulgaria Air offers a straightforward online check-in process, which is available 24 hours before your flight's scheduled departure. Here’s how you can complete it step-by-step:
- Visit the Bulgaria Air website and navigate to the "Web Check-in" section.
- Enter your booking details, such as your reservation number and last name, to access your booking.
- Select your preferred seat from the available options on the flight.
- Confirm your check-in and either print your boarding pass or send it to your email for easy access.
- At the airport, proceed directly to security if you don’t have checked luggage, or drop off your baggage at the designated counters if necessary.
8.5
Airbus, Embraer
Airbus A220-100, Airbus A220-300, Airbus A319-100, Airbus A320-200, Embraer ERJ-190
Boulevard Bruskel 1, Sofia Airport, 1540 Sofia, Bulgaria
+359 2 402 04 00
+359 2 984 02 03
callFB@air.bg