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About
Mauritania Airlines, the national carrier of Mauritania, was established in 2010 and is headquartered at Nouakchott-Oumtounsy International Airport. Operating as a full-service airline, it serves both domestic and international destinations, including routes across North Africa and Europe. The airline is essential for connecting Mauritania with key regions, providing a vital link for travelers and businesses alike.
The airline has positioned itself as a reliable choice in the African aviation market, offering modern services and prioritizing customer satisfaction. With a relatively young fleet and growing network, Mauritania Airlines aims to expand its presence and enhance travel options in the region. Its dedication to safety and quality services underscores its role as a key player in Mauritania's transportation infrastructure.
Check-in
Mauritania Airlines requires passengers to complete check-in at the airport as it does not currently offer online check-in services. For domestic flights, check-in counters open two hours before departure, while for international flights, passengers should arrive at least three hours in advance. This process ensures enough time for security screening and baggage handling. Travelers are encouraged to bring all necessary documents, including identification and booking details, to the airport check-in counter.
The airline's check-in counters are available at the departure airport for both direct and connecting flights. Travelers needing assistance, such as those with special needs or unaccompanied minors, should contact the airline in advance to arrange any required support. Additionally, passengers are advised to confirm their flight schedule and arrive at the airport early to avoid delays.
Baggage Allowance
Hand Luggage
Mauritania Airlines allows passengers to bring one piece of cabin baggage on board, subject to size and weight restrictions. The dimensions should comply with standard airline requirements (approximately 55 x 35 x 25 cm), and the maximum weight is typically up to 10 kg. Passengers are advised to confirm specific measurements and weights for their ticket class during booking to ensure compliance.
Checked Baggage
The checked baggage allowance varies by route and ticket class. Economy Class passengers are generally permitted one checked bag weighing up to 23 kg, while Business Class travelers enjoy an allowance of up to 32 kg. Dimensions for checked luggage should not exceed a total of 158 cm when combining length, width, and height. Overweight or oversized luggage incurs additional charges, which depend on the route.
Special Luggage
For travelers carrying special items such as sports equipment or musical instruments, Mauritania Airlines requires prior notification during booking. These items may be subject to specific packaging and size regulations, as well as additional fees. Passengers are encouraged to consult the airline directly for detailed requirements and to ensure their special luggage is accommodated without delays.
Seat Selection
Mauritania Airlines offers seat selection during booking or check-in, allowing passengers to choose seats based on availability and preferences. While specific pricing for seat selection isn’t detailed, premium options like extra legroom seats may be offered for an additional fee. For business class, seats feature wider cushions, more legroom, and better recline compared to economy.
Economy seating is designed to be straightforward, offering standard comfort for short to medium-haul flights. Early check-in is recommended, as limited online functionality may impact seat availability management
Loyalty Program
TASSOUFRA is Mauritania Airlines' frequent flyer program designed to reward loyal passengers who regularly fly with the airline. The program allows members to earn two types of miles: Prime Miles, which are valid for 36 months and can be redeemed for rewards, and Status Miles, which determine the member's card level. The program offers four tier levels: Blue, Silver, Gold, and Prestige, with Prestige being the highest tier valid for 2 years, while Silver and Gold cards are valid for 12 months.
Members can earn miles through regular flights with Mauritania Airlines and special promotional offers. However, award tickets, reduced-fare tickets, and free tickets do not earn miles. The program is free to join and open to anyone aged 2 years and above. Members can manage their accounts through the TASSOUFRA portal at tassoufra.frequentflyer.aero, where they can access their digital membership card, check their mile balance, and redeem rewards.
Food & Beverage
Mauritania Airlines provides passengers with in-flight meals and beverages tailored to the flight duration and route. On short flights, a basic offering of snacks and drinks is available, while longer flights may include a more substantial hot meal service. Passengers have noted that while the service is punctual and efficient, the food quality and variety could be improved. Complimentary coffee and a selection of bread-based snacks are standard on many routes.
Mauritania Airlines strives to accommodate dietary needs when informed in advance, though specific meal options are not widely advertised. As the airline is based in Mauritania, an alcohol-free country, alcoholic beverages are generally not served onboard. Feedback from travelers suggests that the airline focuses on providing an essential service rather than a luxury experience in its meal offerings.
In-Flight Entertainment
Mauritania Airlines does not offer extensive in-flight entertainment systems like larger international carriers. However, passengers can enjoy basic amenities during flights, such as comfortable seating arrangements and a peaceful cabin environment. The airline focuses on providing a relaxing travel experience, particularly for regional and short-haul routes, as its services primarily connect destinations in West Africa, North Africa, and Europe.
For those seeking entertainment, it's recommended to bring personal devices preloaded with content or books for leisure. While Mauritania Airlines aims to deliver quality service, including attentive staff and onboard meals, travelers who prioritize advanced entertainment systems may find it helpful to prepare for a more self-contained entertainment experience.
Pet Policy
Mauritania Airlines allows pets to travel under specific guidelines designed to ensure the safety and comfort of the animals. Pets are not permitted to travel in the cabin but can be transported in the cargo hold, which is pressurized and temperature-controlled. Owners must notify the airline in advance to confirm the availability of space, as restrictions on the number of pets per flight apply. The carrier must meet airline specifications, allowing the pet to stand, turn, and lie down comfortably.
For international flights, Mauritania Airlines requires all necessary documentation, including health certificates issued within the required timeframe and vaccination records. Import/export regulations of the destination country must also be adhered to, which may include additional permits. Costs for transporting pets depend on the weight of the pet and its carrier and are charged separately from regular baggage fees. Advanced preparation and confirmation are crucial to ensuring a smooth experience for you and your pet.
Lounge Usage
Mauritania Airlines does not provide specific information about dedicated lounge services at its primary hubs. For premium passengers flying on the airline, such as those in Business Class, access to shared lounges within the airport is more likely, as the airline has not established its own branded lounges. Lounge facilities at Mauritania’s main operating airport, Nouakchott–Oumtounsy International Airport, are basic, offering standard amenities like seating and refreshments, but reviews on their quality remain scarce.
Passengers seeking lounge access should inquire during check-in or contact the airline for updates on available facilities at specific destinations. Lounge quality and amenities can vary significantly depending on the airport partner or operator managing the space.
Mauritania Airlines Top Questions
Mauritania Airlines offers a straightforward service focused on essential needs for regional and international flights. Throughout your journey, you can expect a friendly atmosphere and basic amenities to ensure a comfortable travel experience. ✈️
Mauritania Airlines offers both regional and international flights. Its main destinations include:
- Africa: Dakar, Bamako, Abidjan, Casablanca, Conakry, Nouakchott, and several other West African cities.
- Europe: Key destinations like Paris and Las Palmas.
- Middle East: Tunis and select regional locations.
The airline is particularly known for its connections within West Africa.
Here’s how to do online check-in for Mauritania Airlines:
- Visit the website: Go to mauritaniaairlines.mr.
- Click "Online Check-in": Enter your booking reference (PNR) and last name.
- Select your seat: Review your details and choose your seat.
- Get your boarding pass: Download it or have it sent to your email.
At the airport, drop off your baggage or proceed directly to security screening. 😊
11
Boeing, Embraer
Boeing 737-800, Boeing 737-700, Boeing 737 MAX 8, Embraer ERJ-145, Embraer ERJ-175
(+222) 45 24 12 53
(+222) 45 24 24 48
mai@mauritaniaairlines.mr