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About
Pakistan International Airlines (PIA) is the national flag carrier of Pakistan. Founded on October 29, 1946, as Orient Airways, PIA shifted its operations to Pakistan in 1947 after the country gained independence. PIA became the first non-Communist airline to fly to China in 1964 and played a role in the establishment of Emirates in 1985. PIA operates under the Aviation Division of the Government of Pakistan and is headquartered at Jinnah International Airport in Karachi. With a fleet of 32 aircraft, PIA is the largest airline in Pakistan. The airline offers a range of services to ensure a pleasant and comfortable travel experience for its passengers.
Founded | Headquarters | Fleet Size |
---|---|---|
October 29, 1946 | Jinnah International Airport, Karachi | 32 aircraft |
Check-in
Pakistan International Airlines (PIA) provides several convenient check-in options for its passengers. Here's a summary of what you need to know about their process:
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Online Web Check-in:
- This option is available for domestic flights and can be done 24 hours to 6 hours before the scheduled departure time.
- To check in online, you need to visit the PIA website or use the PIA mobile app, where you can enter your booking details.
- While online check-in facilitates seat selection and allows you to print your boarding pass, baggage check-in still needs to be completed at the airport counter.
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Airport Counter Check-in:
- For domestic flights, it's recommended to arrive at the airport at least 2 hours before departure, and for international flights, 4 hours before departure is advised due to intensive security arrangements.
- It's important to note that the counters close strictly 1 hour before departure.
- Boarding gates close 30 minutes before departure, and failing to be there on time could result in your bags being offloaded.
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Special Considerations:
- Passengers who need special services or have specific needs should report to the airport check-in counter.
- Remember to carry all necessary travel documents, including IDs and boarding passes, for verification at the airport.
For more detailed information or specific inquiries, you can contact PIA's reservation and inquiries center or visit their official website.
Baggage Allowance
Hand Luggage
Pakistan International Airlines (PIA) allows passengers in Economy Class and Economy Plus to bring one item of carry-on baggage weighing up to 7kg. Business Class passengers can bring one item of carry-on baggage weighing up to 12kg. The maximum dimensions for hand luggage are 38cm length x 22cm width x 55cm height.
Checked Baggage
For domestic flights, PIA allows one piece of checked baggage weighing up to 20kg for Economy Cabin passengers and two pieces weighing up to 30kg in total for Business Cabin passengers. The baggage allowance may vary on international flights depending on the destination. Passengers should contact PIA or refer to their website for specific details regarding international checked baggage allowances.
Special Luggage
PIA has specific policies for carrying items such as sports equipment, musical instruments, and fragile items. Passengers should contact PIA or refer to their website for detailed information and packaging requirements for special luggage. It is important to adhere to these guidelines to ensure the safe transport of special items.
Seat Selection
PIA's "Select Your Seat" option allows passengers to choose their preferred seats on flights for a small fee. This includes standard seats (regular window and aisle seats), priority seats (front row for easy disembarking), and extra legroom seats (front row and emergency exit row seats, with certain safety requirements for the latter). This selection can be made during or after booking, either online, through the PIA Contact Centre, or at PIA counters and sales agents.
For international flights, the fee for standard seat selection varies based on destination and travel class. For example, fees range from $3 to $20 for economy class and $5 to $30 for executive economy, varying according to regions like the USA, Canada, UK, Europe, the Middle East, and Asia. For flights originating from Pakistan, the fees are slightly different, generally ranging from $4 to $23, depending on the destination and class.
For domestic flights within Pakistan, the standard seat selection fee is 300 PKR for economy class and 500 PKR for executive economy. These fees are charged per passenger, per leg of travel, and are subject to change due to exchange rate fluctuations. This service aims to enhance comfort and convenience by allowing passengers to select seats according to their preferences.
Loyalty Program
Pakistan International Airlines offers a loyalty program called Awards +Plus. This frequent flyer program allows passengers to earn miles for every flight they take with PIA. Members of Awards +Plus can redeem their miles for free tickets, excess baggage allowances, class upgrades, and other rewards. The program has three tiers of membership: Emerald, Sapphire, and Diamond. Joining the loyalty program is free, and passengers can easily sign up online or at PIA customer service counters.
Food & Beverage
Pakistan International Airlines (PIA) offers a delightful dining experience to its passengers with a variety of meal options. Their in-flight meals include a mix of Western and Pakistani dishes, ensuring a range of choices for passengers. PIA is known to serve traditional Pakistani dishes like Chicken Mughlai, Pullao Naurattan, Suji ka halwa, Pakistani omelette, and Bhuna Qeema, depending on the flight route and time of day. In addition to these, the airline offers special meals to accommodate different dietary requirements. These special meals, which include options like Diabetic, Gluten-Free, Low Calorie, Low Fat, and Vegetarian Vegan, need to be requested at least 24 hours in advance. All meals served on PIA flights are Halal, adhering to Islamic dietary guidelines.
The airline's Economy class offers a range of in-flight services, including complimentary meals and beverages. The meal service typically includes breakfast, lunch, dinner, or snacks, depending on the flight's duration and timing. Passengers in the Economy class can expect a selection of both Pakistani and international cuisine.
For specific dietary requirements or preferences, PIA encourages passengers to request special meals in advance when booking their flight. This customization allows passengers to have a more satisfying dining experience tailored to their needs during their journey.
In-Flight Entertainment
Pakistan International Airlines (PIA) understands the importance of providing on-board entertainment options to ensure that passengers have an enjoyable journey. PIA offers a diverse selection of in-flight entertainment, including movies, TV shows, documentaries, music, and games. Passengers can choose from this wide range of options to suit their preferences and make their flight more entertaining and engaging.
PIA provides individual seatback screens to enhance the in-flight entertainment experience. Passengers can access the entertainment system directly from their seats, allowing them to select and enjoy their preferred content throughout the flight. Whether you are in the mood for a captivating movie, an interesting documentary, or some soothing music, PIA has you covered.
To keep the entertainment fresh and up-to-date, PIA continuously updates its movie selection and content library. This ensures that passengers have access to the latest blockbuster movies, popular TV shows, and other entertainment options. PIA strives to provide a diverse range of choices to cater to different tastes and preferences, making every journey a memorable one.
Pet Policy
When traveling with Pakistan International Airlines (PIA), there are specific rules for pet travel. Pets such as dogs, cats, and household birds cannot be carried in the cabin. Pets must be transported in an appropriate carrier, with dimensions not exceeding 12” x 18” x 16”, and they are only accepted in the baggage hold. For larger animals, the carrier should not exceed 35” x 23” x 40”. It's important to note that the weight of your pet and its carrier is not included in your free baggage allowance and will be subject to excess baggage charges.
For detailed and specific information regarding pet travel, it is advised to contact PIA's Customer Contact Centre directly. This ensures that you receive accurate information, as rules may vary depending on the country and the flight route.
Lounge Usage
When traveling with Pakistan International Airlines (PIA), eligible passengers have the opportunity to enjoy exclusive lounge access at select airports. PIA's CIP (Commercially Important Person) lounges provide a serene and comfortable environment for passengers to relax and unwind before their flight.
Passengers who hold Business Class tickets, certain members of PIA's loyalty program, or are eligible based on their travel class or airline affiliations can gain access to these exclusive lounges. Once inside, they can take advantage of a range of amenities, including plush seating arrangements, refreshing complimentary refreshments, complimentary Wi-Fi access, and convenient business facilities.
It's important to note that lounge access policies may vary depending on the airport and the passenger's eligibility. To enhance your travel experience with PIA, be sure to check if you meet the requirements for lounge access at your departure airport. The PIA CIP lounges offer a tranquil retreat from the hustle and bustle of the main airport terminals, providing a peaceful space to relax and prepare for your upcoming journey.
Pakistan International Airlines Top Questions
On a Pakistan International Airlines flight, you can expect traditional hospitality reflecting Pakistani culture, diverse and rich meal options, and a comfortable flying experience.
Pakistan International Airlines (PIA) offers international flights to a range of destinations across Asia, Europe, and North America. These destinations include cities like Kabul in Afghanistan; Toronto in Canada; Beijing in China; Copenhagen in Denmark; Paris in France; Delhi and Mumbai in India; Milan in Italy; Tokyo in Japan; Kuala Lumpur in Malaysia; Oslo in Norway; Doha in Qatar; several cities in Saudi Arabia including Dammam, Jeddah, Medina, and Riyadh; Barcelona in Spain; Bangkok in Thailand; Abu Dhabi, Dubai, and Sharjah in the UAE; and Birmingham, London, and Manchester in the UK.
Online check-in with Pakistan International Airlines is straightforward. Visit the PIA website and navigate to the "Web Check-In" section. Enter your PNR/booking reference and last name, or e-ticket number and last name, to retrieve your booking. Confirm passenger and flight details, select your seat, and complete the check-in process. Once successful, you can email or print your boarding pass.
Remember to arrive at the airport check-in counter well before departure for baggage drop and other formalities. Online check-in is available from 24 hours until 6 hours before flight departure. For more information, visit the PIA website's Web Check-in page: Pakistan International Airlines Web Check-in.
16,3
ATR, Airbus, Boeing
ATR 42, Airbus A320-200, Boeing 777-200, Boeing 777-300ER
PIA Head Office, Old Airport, Terminal 1, Karachi, 75200, Pakistan
+92 21 111 786 786
+92 21 992 421 65
contact@piac.aero