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RwandAir Flights
About
RwandAir, the national airline of Rwanda, has grown rapidly in recent years, solidifying its reputation as a key player in African aviation. Established in 2002, the airline operates a fleet of 14 aircraft, including Airbus A330s for long-haul routes. It serves over 20 destinations, connecting Africa to Europe, the Middle East, and Asia. Kigali, the capital of Rwanda, serves as its hub, benefiting from the country's central location. RwandAir focuses on delivering high-quality services, with a two-class cabin system offering lie-flat business class seats on wide-body aircraft. In 2022, the airline received the Skytrax award for Best Airline Staff in Africa, emphasizing its customer-centric approach.
The airline has also experienced significant financial and operational growth, with an 80% increase in revenue in 2023, driven by rising passenger numbers and expanding cargo operations. As Rwanda invests heavily in tourism and trade, RwandAir plans to double its fleet within five years, enhancing its route network and positioning Kigali as a major African transit hub. Recent initiatives, such as stopover packages in Kigali, aim to attract more travelers and boost local tourism.
Check-in
RwandAir provides convenient check-in options to ensure a smooth travel experience. Passengers can check in online starting 24 hours before departure, which is recommended for saving time at the airport. Online check-in allows travelers to select their preferred seats and access their boarding passes digitally. For those checking in at the airport, counters typically open four hours before the flight and close 90 minutes prior to departure. It is advised to arrive early, especially for international flights, to complete security and other pre-boarding processes efficiently.
The airline's airport check-in facilities are tailored to accommodate all passenger needs. Premium passengers and DreamMiles loyalty members in the Gold and Diamond tiers receive priority check-in services, ensuring a faster process. Whether at Kigali International Airport or other locations within their network, RwandAir staff are available to assist travelers with baggage drop-off, seat preferences, and other inquiries during check-in.
Baggage Allowance
RwandAir offers a detailed baggage policy tailored to meet the needs of travelers across different classes and routes. The policy is divided into three main sections: hand luggage, checked baggage, and special luggage.
Hand Luggage
Passengers are allowed one carry-on bag with maximum dimensions of 22 x 15 x 8 inches (55cm x 38cm x 20cm) and a weight limit of 21 lbs (10kg). For flights to and from Johannesburg, the carry-on weight is restricted to 15 lbs (7kg). Additionally, passengers can carry a personal item such as a laptop bag or purse. Items exceeding these limits must be checked in, and fees for excess baggage will apply.
Checked Baggage
Economy Class passengers are allowed two checked bags, each weighing up to 23kg. Business Class passengers enjoy an allowance of three checked bags, each up to 23kg. Any bag exceeding the standard weight of 23kg may incur additional charges. Special provisions are made for baby carrycots and wheelchairs, which are transported free of charge under specific conditions.
Special Luggage
RwandAir accommodates sports equipment, bicycles, and golf bags under its special luggage policy. Items like bicycles must be packed securely in hard-shell cases, with fees varying based on weight, ranging from $80 to $260. Golf equipment can typically be included within the standard baggage allowance, but additional charges apply if the allowance is exceeded. Wheelchairs and mobility aids are transported for free, provided prior notification is given.
Seat Selection
RwandAir offers flexible seat selection options to ensure passenger comfort across its economy and business class cabins. Passengers can select their preferred seats during or after booking, either online or through customer service. For standard seats, the service is complimentary when check-in opens, but choosing specific seats, such as those with extra legroom, may come with an additional charge. Availability and prices for premium seating options vary depending on the route and aircraft.
The airline’s business class features lie-flat seats on long-haul flights, providing an elevated experience with privacy and comfort. Economy passengers enjoy ergonomic seats with adjustable headrests and foot support, along with personal entertainment systems. It’s advisable to confirm seat preferences early, as availability for specific seat types can be limited on popular routes.
Loyalty Program
RwandAir's loyalty program is called "Dream Miles." It has four tiers: Emerald, Silver, Gold, and Diamond. Each tier offers different benefits for frequent flyers. Members earn miles on RwandAir flights and can use them for various perks.
New members get 1,000 miles when they join. RwandAir also partners with Qatar Airways. This means Dream Miles members can earn and redeem miles on Qatar Airways flights too.
Cardholders of the Dream Miles Visa Card get a 15% discount at Ubumwe Grande Hotel and Kigali Marriott Hotel. RwandAir also works with Volkswagen Rwanda. Dream Miles members earn miles when they use VW to travel to and from the airport.
To get award tickets, members need to ask at least 3 working days before the flight. Miles expire after 2 years, on a FIFO basis. The Dream Miles Junior program is for kids aged 2 to 16. They must first buy a ticket to upgrade using miles.
Loyalty Tier | Miles Requirement |
---|---|
Emerald | Entry-level |
Silver | 25,000 miles flown in a calendar year |
Gold | 50,000 miles flown in a calendar year |
Diamond | 100,000 miles flown in a calendar year |
Remember to always add your Dream Miles number when booking with RwandAir. This way, you can earn miles and enjoy exclusive benefits and rewards.
Food & Beverage
Rwandair offers a wide variety of in-flight meals and drinks. They have something for everyone, from breakfast items to desserts. You can find everything from steaks and burgers to pastries and snacks.
In Business Class, you get to choose from two hot meals. Premium Economy passengers enjoy champagne and a special menu. The menu changes based on the flight route and how long it is.
Meal Options | Beverage Choices |
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There are also many desserts to choose from, like chocolate cake and cheesecake. You can pick from different sides, like Caesar salad and shrimp salad. There are also various sauces to try, including gravy and lemon butter.
Rwandair's dining options and premium food service aim to please everyone. This ensures a great in-flight meals experience for all passengers.
In-Flight Entertainment
RwandAir provides a well-rounded in-flight entertainment experience to ensure passengers enjoy their journey. The airline offers a selection of entertainment options available on personal seatback screens in its long-haul aircraft. Passengers can access a diverse library of movies, TV shows, and music, catering to various preferences. For children, RwandAir includes family-friendly content such as cartoons and animated films to keep younger travelers entertained.
In addition to screen-based entertainment, RwandAir publishes Inzozi, its in-flight magazine, which offers engaging content about travel destinations, cultural highlights, and lifestyle articles. This magazine showcases destinations within RwandAir's growing network and provides unique insights into regional attractions and events. Whether you're enjoying their digital content or flipping through Inzozi, the airline aims to enhance your travel experience.
Pet Policy
RwandAir’s pet policy allows for the transportation of small pets, such as cats and dogs, in the cabin or as checked baggage, depending on their size and weight. Pets must be kept in an appropriate carrier, with the combined weight of the pet and carrier not exceeding 8 kg (17.6 lbs) for cabin travel. Passengers should ensure their pets meet the destination country’s import requirements, including vaccinations and any necessary documentation. Additionally, it’s important to make prior arrangements with RwandAir, as space for pets in the cabin is limited.
For larger pets or those exceeding the weight limits for cabin travel, RwandAir accommodates transportation in the aircraft's cargo hold. This service ensures pets are transported in a pressurized and temperature-controlled environment. Passengers must provide a sturdy, escape-proof kennel for their pets and ensure that all health and travel documents are in order before the flight. Specific details and fees vary, so passengers are advised to contact RwandAir's customer service for comprehensive guidance.
Lounge Usage
RwandAir is a top airline in Africa, offering comfortable lounges for premium passengers. The details about these lounges and who can use them are not given. But, it's usual for airlines to let Business Class travelers and top frequent flyers into lounges.
The RwandAir Dream Lounge at Kigali International Airport is for Business Class passengers and loyalty members. It can hold up to 100 people. Here, they can relax, work, or have a meal before their flights.
There's also the Pearl Lounge at the airport. It costs $US30 for one-time access for those leaving. And, there's an Arrival Lounge for waiting for luggage after arrival. These lounges offer many premium services and amenities, making travel better for RwandAir passengers.
RwandAir Top Questions
You can expect warm hospitality and a focus on customer satisfaction on RwandAir flights. The airline offers modern aircraft, clean cabins, and affordable yet high-quality services, making it an appealing choice, especially for travel to African destinations. With high safety standards, simple yet effective entertainment systems, comfortable seating, and tasty meals, RwandAir aims to deliver a pleasant flying experience.
RwandAir serves a variety of destinations across Africa, Europe, and the Middle East. In Africa, it connects to major cities like Nairobi (Kenya), Johannesburg (South Africa), Lagos (Nigeria), and Dar es Salaam (Tanzania), among others. European destinations include Brussels (Belgium), while in the Middle East, it flies to Dubai (UAE).
To check in online for RwandAir:
- Visit the website or app.
- Enter your flight details (PNR or ticket number and last name).
- Select your seat and complete the process.
- Download or print your boarding pass.
Online check-in is available from 24 to 4 hours before departure.

11.9
Airbus, Boeing, Bombardier, De Havilland Canada
Airbus A330-200, Airbus A330-300, Boeing 737-700, Boeing 737-800, Bombardier CRJ-900, De Havilland Canada DHC-8-400
Kigali International Airport
Main Building (top floor), P.O. Box 7275, Kigali, Rwanda
+250 788 177 000
info@rwandair.com