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About
South African Airways (SAA) is the flag carrier airline of South Africa, headquartered in Johannesburg. Established in 1934, it is one of the oldest airlines in Africa and operates a network of domestic, regional, and international flights. SAA is known for its hub at O.R. Tambo International Airport in Johannesburg, connecting passengers to key destinations across Africa, such as Cape Town, Durban, Nairobi, and Lagos, as well as long-haul routes to cities like New York, London, Frankfurt, and Perth. The airline offers a range of services, including economy, premium economy, and business class, with a focus on comfort and customer satisfaction. SAA has faced financial challenges in recent years but continues to rebuild its operations under a restructuring plan.
In recent developments, South African Airways has been working to restore its fleet and expand its route network after emerging from business rescue in 2021. The airline has reintroduced popular routes and modernized its services, including upgrading its in-flight entertainment and catering options. SAA is also part of the Star Alliance network, providing passengers with access to a global network of airlines. Despite past difficulties, SAA remains committed to maintaining its reputation as a leading African carrier, emphasizing safety, reliability, and a touch of South African hospitality. The airline continues to play a vital role in connecting South Africa to the world and supporting tourism and trade.
Check-in
South African Airways (SAA) makes checking in easy for passengers. You can check in online, through their mobile app, or at the airport. For domestic flights, you can start checking in online 24 hours before your flight. You can do this until 90 minutes before it takes off.
For international flights, you can start checking in online 24 hours before. You can do this until 2 hours before your flight leaves.
At the airport, check-in times vary. For domestic flights, you need to check in 90 minutes before your flight. For flights to the US, check in 3 hours before. For other international flights, check in 2.5 hours before.
It's important to know that check-in closes early. For Johannesburg domestic flights, it's 40 minutes before departure. For other domestic flights, it's 30 minutes before. For most international flights, it's 50 minutes before.
The SAA mobile app lets you check in and manage your booking. But, some users find it hard to check in for multiple passengers. You can also use self-service kiosks at the airport. These are available up to 90 minutes before your flight.
- Domestic flights: Online check-in 24 hours to 90 minutes before departure
- International flights: Online check-in 24 hours to 2 hours before departure
- Airport check-in closes:
- 40 minutes before departure for Johannesburg domestic flights
- 30 minutes for other domestic flights
- 50 minutes for most international flights
Boarding starts 45 minutes before your flight is set to leave. Gates close 20 minutes before for international flights. For domestic flights, gates close 15 minutes before.
Baggage Allowance
Hand Luggage
In Economy Class, passengers are permitted to carry one piece of hand luggage weighing up to 8 kilograms (18 pounds), with maximum dimensions totaling 115 centimeters (45 inches) (length + width + height). Business Class passengers are allowed two pieces of hand luggage, each weighing up to 8 kilograms, adhering to the same size restrictions. Additionally, all passengers may bring a personal item, such as a handbag, laptop bag, or overcoat. All carry-on items must fit either under the seat in front of the passenger or in the overhead compartments.
Checked Baggage
For domestic travel within South Africa, the standard allowance is:
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Economy Class: 1 piece not exceeding 23 kilograms (50 pounds)
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Business Class: 2 pieces, each not exceeding 32 kilograms (70 pounds)
On international routes, allowances may vary. For example, between South Africa and the U.S., the allowance is:
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Economy Class: 2 pieces, each up to 23 kilograms
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Business Class: 2 pieces, each up to 32 kilograms
The maximum dimensions for each checked bag should not exceed 158 centimeters (62 inches) (length + width + height). Bags exceeding 32 kilograms must be checked in as cargo, incurring additional fees.
Special Luggage
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Sports Equipment: SAA accommodates sports equipment such as golf bags, bicycles, and surfboards, but these items count toward the checked baggage allowance. Additional fees may apply if the equipment exceeds the standard weight or size limits.
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Musical Instruments: Passengers traveling with musical instruments can carry them as part of their checked baggage or purchase an extra seat if the instrument is too large for the overhead bin or cargo hold.
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Fragile and Valuable Items: Items like electronics, jewelry, and fragile goods are recommended to be carried in hand luggage. SAA is not liable for damage to such items if checked in.
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Medical Equipment: Passengers requiring medical equipment, such as wheelchairs or CPAP machines, are advised to inform SAA in advance. These items are typically carried free of charge in addition to the standard baggage allowance.
Seat Selection
South African Airways (SAA) offers passengers the option to select their preferred seats through its Advanced Seat Reservations system. This service allows travelers to choose between window or aisle seats during the booking process on SAA's official website or up to 24 hours before departure via the "Manage My Booking" section. The seat selection is subject to availability and may incur an additional fee, depending on the seat type and route.
For passengers who prefer not to purchase advanced seat reservations, SAA provides the opportunity to select seats free of charge during online check-in, which opens 24 hours prior to departure. However, it's important to note that certain seats, such as those in exit rows, may still require an additional fee. Seat selection is subject to availability, and while efforts are made to accommodate preferences, specific seat requests cannot be guaranteed.
Loyalty Program
SAA Voyager is South African Airways' frequent flyer program. It lets travelers earn airline miles on SAA and partner airlines flights. You can also get miles from activities like using credit cards and staying at hotels.
The program has a tier system with four levels: Blue, Silver, Gold, and Platinum. Each level brings more benefits, like priority check-in and lounge access. As you move up, you get more perks to make your travel better.
Tier | Miles Required | Key Benefits |
---|---|---|
Blue | 0-24,999 | Basic mile earning, online account management |
Silver | 25,000-49,999 | Priority check-in, extra baggage allowance |
Gold | 50,000-99,999 | Lounge access, priority boarding |
Platinum | 100,000+ | First-class check-in, guaranteed economy seat |
SAA Voyager members can use their miles for flights, upgrades, and more. The program's partnerships with other airlines offer even more travel benefits worldwide.
To get the most rewards, focus on earning miles from SAA and partner airlines flights. Keep an eye out for promotions and bonus mile deals to grow your balance and reach higher tiers quicker.
Food & Beverage
South African Airways (SAA) offers complimentary snacks, meals, and beverages to all passengers, with offerings varying based on flight duration and class of service. In Economy Class, passengers are provided with light snacks or multi-course meals featuring high-quality local products. Business Class travelers enjoy meals crafted by renowned South African chefs, accompanied by award-winning South African wines and Méthode Cap Classique sparkling wines.
SAA accommodates passengers with special dietary needs by offering a variety of special meals, including options for those with food allergies or specific dietary requirements such as gluten-free or vegan diets. These special meals can be requested on any flight and should be ordered and confirmed at least 48 hours before departure, while kosher meals require a minimum of 72 hours' notice. Additionally, meals tailored for children are available upon request.
In-Flight Entertainment
South African Airways (SAA) offers a comprehensive in-flight entertainment system to enhance passenger experience. Passengers can enjoy a wide selection of movies, TV shows, music, and interactive games, ensuring a pleasant journey.
In 2024, SAA introduced an innovative in-flight entertainment platform called AIRSCAPE, accessible on passengers' mobile devices on selected flights. This platform provides a diverse range of content, including movies, TV shows, games, and moving maps, allowing passengers to personalize their entertainment experience during the flight.
Pet Policy
South African Airways (SAA) lets passengers bring their pets on flights. They have rules for pet travel. Pets up to 50.7 lbs (23 kg) can go as checked baggage. The crate size can't be bigger than 39" x 39" (99 x 99 cm).
For trips abroad, pets must go as air cargo. Only service and emotional support dogs can sit with you. Guide dogs fly for free with 48 hours' notice. The cost to transport pets depends on the crate size, weight, and how far you're going.
Keeping pets safe is important. SAA won't carry pets if it's too hot or cold at any airport. Pets must arrive 90 minutes before the flight.
- Pets must be over 8 weeks old
- Crates must be lockable and spacious
- International travel requires proper documentation
- Microchips are mandatory for pets entering South Africa
Lounge Usage
South African Airways (SAA) offers access to its premium lounges for eligible passengers, providing a comfortable and relaxing environment before their flight. The SAA Baobab Lounge, located at O.R. Tambo International Airport in Johannesburg, is available to business class passengers, Voyager Gold members, and Star Alliance Gold members. The lounge features amenities such as complimentary Wi-Fi, a selection of hot and cold meals, a bar with a variety of beverages, shower facilities, and quiet work areas. Similar lounges are available at Cape Town International Airport and Durban’s King Shaka International Airport, offering comparable services to enhance the pre-flight experience.
In addition to SAA-operated lounges, eligible passengers can access Star Alliance lounges worldwide, thanks to SAA’s membership in the Star Alliance network. This provides travelers with a consistent level of comfort and service at major international airports. Lounge access is also available to passengers traveling in premium economy on eligible routes, as well as those who purchase lounge access or hold certain credit cards affiliated with SAA. The lounges are designed to offer a tranquil space for passengers to unwind, work, or enjoy refreshments before their journey, reflecting SAA’s commitment to providing a premium travel experience.
South African Airways Top Questions
On South African Airways (SAA) flights, you can generally expect comfortable seats, personal entertainment systems, and a variety of meal options. Additionally, you can look forward to a pleasant travel experience with a friendly cabin crew and service that reflects the cultural essence of South Africa.
South African Airways (SAA), as South Africa's national airline, operates flights to 15 destinations across Africa, Australia, and South America from its hub at O. R. Tambo International Airport in Johannesburg.
Within Africa, SAA serves key cities such as Lagos (Nigeria), Nairobi (Kenya), Accra (Ghana), Lusaka (Zambia), and Harare (Zimbabwe).
Additionally, its international routes include destinations like Perth (Australia) and São Paulo (Brazil).
South African Airways (SAA) online check-in can be completed between 24 hours and 1 hour before your flight. You can access the system by entering your reservation number and last name on the official SAA website or mobile app. Then, you can select your seat and obtain or print your boarding pass digitally. This process reduces waiting time at the airport, making your journey more comfortable.

11.3
Airbus, Boeing
Airbus A320-200, Airbus A330-300, Airbus A340-300, Boeing 737-800
Private Bag X13, Johannesburg International Airport, Johannesburg, Gauteng, 1627, South Africa
+27 11 978 1111
+27 11 978 5103
SAAcustomerservice@flysaa.com