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About
TAP Portugal, also called TAP Air Portugal, is the main airline of Portugal. It's based in Lisbon. Since 1946, TAP has been flying people to many places worldwide. It helps to showcase Portugal for business and pleasure visits.
TAP Portugal runs more than 2,000 flights every week. It goes to 87 spots in 38 countries. No matter the reason for flying, TAP has many flights to choose from.
Being part of the Star Alliance gives TAP more reach. It links with many other airlines worldwide. This makes travel smoother and gives more benefits to passengers.
Customer happiness and safety matter a lot at TAP Portugal. The company aims to make your trip comfy and trustworthy. It uses modern planes and the latest tech.
When you choose TAP Portugal, you choose the welcoming Portuguese way. Starting from when you board, you'll feel their hospitality.
Check-in
TAP Air Portugal provides various convenient check-in options for passengers. You can check in online, through the mobile app, or at the airport, either at self-service kiosks or check-in counters. Online check-in is available starting from 36 hours before departure, allowing passengers to choose their seats and print their boarding passes, or save them to their mobile devices.
For those who prefer personal interaction or may need additional assistance, airport check-in desks are available. It’s advisable to check in at least two hours before your flight to ensure a smooth boarding process, especially during peak travel times. This flexibility in check-in methods aims to enhance passenger convenience and reduce waiting times at the airport.
Baggage Allowance
TAP Portugal meticulously outlines its baggage policies to ensure travelers have a clear understanding of what they can bring on their journeys. Here are more specific details:
Hand Luggage
TAP Portugal permits one piece of carry-on luggage per passenger, adhering to the size restriction of 55 x 40 x 20 cm and a weight limit of 10 kg. This allowance is consistent across various ticket classes but can vary slightly depending on the destination.
Checked Baggage
The checked baggage allowance varies by ticket type:
- Economy Class: Typically allows one piece of checked luggage weighing up to 23 kg.
- Executive Class: Offers an enhanced allowance, generally permitting two pieces of luggage, each weighing up to 32 kg. These allowances are especially applicable on intercontinental flights, with slightly different policies potentially in effect for flights within Europe and to other regions.
Special Baggage
TAP also has provisions for special items like sports equipment and musical instruments. While most regular items fall within the standard baggage policy, oversized or delicate items may require prior approval and could incur additional fees. It's recommended to notify TAP Portugal ahead of your travel plans to facilitate the arrangements.
Seat Selection
TAP Air Portugal provides its passengers with the option to select their preferred seats when booking their flights or during online check-in, which opens 36 hours before departure. Here's how the seat selection process and policies are structured:
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Comfort Seats: Located in the Economy Class front rows, these seats offer extra comfort with more legroom (32" to 34") and enhanced recline (5" to 7"). They also feature electrical and USB outlets for device charging.
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General Seat Selection: All passengers can select their seats online, with certain seats available at a premium depending on their location and the extra space they provide. For example, exit row seats with additional legroom typically carry a higher fee.
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Seat Selection Fees: Fees for selecting a specific seat can vary. Standard seats might be selected for free during online check-in, while a preference for particular seats like those near the front or with extra legroom might incur an additional charge. Detailed fee structures are available on TAP Air Portugal's website.
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Special Categories: There are special considerations and discounts for infants and young travelers, ensuring that families can sit together when they notify the airline during the booking process.
Loyalty Program
TAP Air Portugal's loyalty program, TAP Miles&Go, offers numerous benefits for frequent flyers. Members earn miles by flying with TAP or any Star Alliance partner airlines, and through engagements with various program partners such as hotels, car rentals, and retail services. Miles accumulated can be redeemed for flight tickets, class upgrades, or services with program partners, enhancing travel flexibility and benefits. Additionally, the program allows the combination of miles and cash for flight bookings, and features promotions like the Anniversary Offer to earn bonus miles.
The TAP Miles&Go program is structured into several membership tiers: Basic, Silver, Gold, and Navigator. Each tier provides progressive benefits including increased mileage earnings, priority boarding, extra baggage allowances, and access to TAP and Star Alliance lounges. Higher tiers offer greater perks, affirming TAP's commitment to rewarding customer loyalty.
Food & Beverage
TAP Air Portugal offers a variety of in-flight meals using fresh, quality ingredients, aiming to provide passengers with a taste of Portuguese cuisine. Meals vary depending on the class and time of the flight. Economy class options might include sandwiches and Portuguese pastries, while Business class passengers can enjoy more elaborate dishes.
Special meal options are also available upon request to accommodate dietary needs or preferences. For the most accurate and detailed information on meal options and any associated fees, it's best to consult TAP Air Portugal's official website or contact their customer service directly.
In-Flight Entertainment
TAP Air Portugal offers a diverse range of in-flight entertainment to enhance the travel experience for its passengers. The airline provides personal screens at each seat on its aircraft, where passengers can choose from a wide selection of movies, TV shows, and music. They can create their own personal playlists from over 1,000 songs across 120 albums, or tune into various radio stations during their flight. Additionally, there's special programming for children, including a dedicated channel to keep younger travelers entertained.
For those interested in staying connected during their flight, TAP Air Portugal offers both complimentary and paid Wi-Fi options. Starting at just $4.99, passengers can enjoy internet access to browse, stream, and stay in touch with friends or work. This comprehensive entertainment and connectivity offering ensures that passengers have a pleasant and enjoyable experience aboard TAP Air Portugal flights.
Pet Policy
TAP Air Portugal offers the ability for passengers to travel with their pets, adhering to specific guidelines to ensure the safety and comfort of both the animals and their owners. Here are the key details of TAP's pet policy:
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Pets Allowed in the Cabin:
- Only dogs and cats are allowed to travel in the cabin.
- The pet, along with its carrier, must not exceed 8 kg (17 lbs).
- The carrier must fit within the dimensions of 55 cm x 40 cm x 20 cm.
- A fee of €70 per direction is charged for pets traveling in the cabin on European flights, and the fee varies for other international flights.
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Pets in the Cargo Hold:
- For pets that exceed the size and weight limits for cabin travel, TAP offers the option of transporting them in the cargo hold.
- The fee for transporting pets in the cargo hold starts at €70, depending on the destination.
- The combined weight of the pet and carrier must not exceed 32 kg (70 lbs) on certain international flights, while for others, the limit is 45 kg (99 lbs).
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Special Considerations:
- Brachycephalic (snub-nosed) breeds of dogs and cats are subject to specific restrictions due to health risks associated with air travel.
- Advanced notification and approval are required for all pet travel, ensuring availability and compliance with airline regulations.
Lounge Usage
TAP Air Portugal provides lounge access primarily to Business Class passengers and frequent flyers with higher status in its loyalty program. As of January 2024, TAP Air Portugal has opened the new Atlântico Premium Lounge at Lisbon Airport's Non-Schengen area. This lounge is designed to cater to passengers traveling on long-haul flights outside the Schengen area, including transatlantic flights to the Americas, Africa, and the UK.
The Atlântico Lounge is accessible daily from 5 AM until midnight and is equipped with amenities such as comfortable seating, complimentary beverages and snacks, Wi-Fi access, and more. It's situated immediately beyond passport control, making it a convenient stop for passengers to relax and refresh before their flights. The design of the lounge incorporates traditional Portuguese materials like cork and tiles, enhancing the cultural experience of travelers.
TAP Portugal Top Questions
On a TAP Portugal flight, you can expect a comfortable and modern flying experience, as the airline often utilizes a fleet of relatively new aircraft, including the Airbus A330neo for long-haul routes. TAP is known for its quality onboard service, offering a variety of meals and beverages, including some options inspired by Portuguese cuisine.
TAP Air Portugal serves a wide array of destinations across several continents including Europe, Africa, North America, and South America. The airline connects major cities across these regions, making it a convenient option for international travel.
Destinations include cities like Lisbon, Porto, Madrid, Barcelona, Rome, Paris, and Berlin in Europe; Accra, Luanda, and Maputo in Africa; as well as New York, Miami, and Toronto in North America. They also reach into Central and South America with flights to cities like Brasília and Caracas.
Here are the simplified steps for online check-in with TAP Air Portugal:
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Access the Website or App: Visit TAP Air Portugal's website or open their mobile app.
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Start Check-In: Go to the 'Check-in' section and log in using your reservation code or TAP Miles&Go customer number.
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Confirm Flight and Passenger Details: Select your flight, verify passenger details, and choose your seat.
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Obtain Your Boarding Pass: Receive your boarding pass via email or download it to your mobile device. You can also print it at airport kiosks.
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Baggage and Security Procedures: If you have checked luggage, proceed to the baggage drop-off point. If you have only carry-on, go directly to security and then to your departure gate.
10.1
Airbus, Embraer
Airbus A319-100, Airbus A320-200, Airbus A320neo, Airbus A321-200, Airbus A321neo, Airbus A330-200, Airbus A330-900, Embraer 190, Embraer 195
Victoria Program Apartado 50194 1704-801 Lisbon Portugal
+351 218 431 100
+351 218 415 095
corpcom@tap.pt