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About
AEROFLOT is the undisputed leader of Russia's civil aviation and a de facto national carrier. Established on March 17, 1923, the airline is one of the oldest airlines in the world, as well as one of the most well-known Russian brands. Aeroflot became the first Russian airline to join the International Air Transport Association (IATA) in 1989.
Aeroflot's headquarters are located at the airport "Sheremetyevo". It has 3 branches in Russia: Saint-Petersburg, Kaliningrad and Vladivostok. The company gives priority to the development of the domestic market and its presence in Siberia and the Far East. Aeroflot Airlines was rated a 4-Star airline by Skytrax, the world's leading airline and airport rating agency, in April 2016. In addition to this success, it received the fourth time Eastern Europe's Best Airline in 2015 and the most coveted award in the global aviation industry - the Skytrax World Airline Award.
Check-in
It is very advantageous because you can do online check-in from your home or office.
On-line check-in starts 24 hours before the flight departure time and closes 45 minutes before.
During online check-in, you choose the seat that suits you best; You print the boarding pass yourself. You do not need to apply to the check-in counter when you arrive at the airport. It is important to remember that having the boarding pass printed on paper is necessary to get through the gate to board the plane. If you cannot print your boarding pass at home, you can print the boarding pass at the self check-in points at the airport.
Check-in by Mobile Phone
For your comfort, they offer the opportunity to benefit from the mobile check-in service available on the mobile site and device applications for iOS (iPhone) and Android platform devices. Please read the applicable rules and restrictions for check-in by mobile phone. After check-in, you will be given a boarding pass in the form of a 2D barcode.
Baggage Allowance
Carry-on Baggage
According to Aeroflot's baggage policy, business class passengers are entitled to one piece of hand luggage up to 15 kg. Hand luggage for economy and comfort class passengers should not exceed 10 kg.
Checked Baggage
Aeroflot's baggage allowance will depend directly on your fare class. In all travel classes, the dimensions should not exceed 55*40*25 cm. If your baggage exceeds the allowable size and weight, you will have to pay additional fees for excess baggage.
Economy class airfares with Lite and Promo Light prices do not include baggage. If you are going to take luggage with the trip, you will have to pay extra for it. If you have purchased Classic, Saver and Promo air tickets, baggage allowance of not more than 23 kg per piece is included. You are entitled to 2 bags of 23 kg in the Flex fare class.
In Comfort class, you have 23 kg baggage allowance in Basic tariff, while you have 23 kg baggage allowance in Classic and Flex tariffs.
However, in Business class, you have a 32 kg baggage allowance in the Basic tariff, while you have 2 pieces of 32 kg in the Classic and Flex tariffs.
Special Luggage
Bicycles, skis, snowboards, hockey, golf, diving, surfing and fishing equipment that does not exceed the free baggage allowance (number of pieces and weight of one piece of baggage) are carried according to the free baggage allowance account.
Usually from November to mid-May, a range of ski/snowboard equipment is carried free of charge in addition to the free baggage allowance.
Carriage of a set of surf and diving equipment for flights to Male, Bangkok, Phuket, Tel Aviv, Colombo, Seychelles, Punta Cana, Cancun, Varadero, Cairo, Hurghada, Sharm El Sheikh, Havana at certain times of the year is free in addition to the free baggage allowance realizable.
Standard excess baggage fees apply for sports equipment that exceeds the free baggage allowance.
Small musical instruments whose dimensions do not exceed 135 cm can be carried in the cabin in accordance with the luggage rules on the passenger seat, and larger ones as checked baggage, but the airline is not responsible for security in these cases.
Seat Selection
Aeroflot seat selection is available on the official website or the airline's mobile app, as well as when visiting Aeroflot's own outlets. The service can be purchased both at the time of booking the flight ticket and after the booking is completed. However, note that Aeroflot seats can be issued no later than 24 hours before the flight.
The cost of choosing a seat on Aeroflot will depend on your destination, the category of the selected seat and the location of the seats in the aircraft cabin. In the front, the window aisle and wide legroom charges are higher than for the standard seat.
Loyalty Program
Aeroflot Bonus is Aeroflot's loyalty program. Participation in the program allows you to earn miles and redeem them for various rewards. You can earn miles on flights, shopping with the cards of program partner banks, hotel accommodation, car rental, cafe and restaurant expenses, and program partners purchasing goods and services from other partners. You will be able to redeem your Miles for flights, upgrades, goods and services of many of the program's partners.
There are 2 categories of miles;
- Qualifying miles are miles earned by a member for flights on regular flights of Aeroflot or Program Partner Airlines, depending on the distance and booking class. Qualifying miles can be used to earn awards or elite Silver or Gold status as an Aeroflot Bonus member.
- Non-qualifying miles are miles that a program member earns additionally for partner services, special program offers, as well as miles accrued for flights to members of the gold and silver levels. They can only be used to earn bonuses and do not count toward level qualification.
Food & Beverage
In addition to the standard menu, Aeroflot Airlines offers passengers the opportunity to choose a special meal depending on their dietary or religious preferences.
Special meals can be ordered through the Aeroflot contact center or the Reservation Management service on the company's official website. Reservations must be made no later than 36 hours before departure. You can order the menu suitable for your diet free of charge.
If you choose economy class, you will receive breakfast, lunch or snacks depending on departure time, duration and destination.
On flights longer than 6 hours, you will be served a fish snack, lemon cake, chicken with mashed potatoes or lamb with buckwheat.
On long flights (eg transatlantic), you will be offered two meals a day: Breakfast - veggie omelet and pancakes with jam, dessert. Lunch - goulash and chicken with vegetables to choose from, salad and dessert.
Meals in the comfort class vary according to the flight destination. On direct flights from Moscow to New York, Bangkok, Tel Aviv you will be served Russian dishes, and on the flight back to Moscow you will get the national cuisine of the country you are flying to (Asia, America, Europe).
Meals in business class are divided into medium flights and long flights. Passengers will have the opportunity to get acquainted with the gourmet cuisine. Menu structure: Aperitif, snack, salad, hot food and dessert options.
In-Flight Entertainment
Aeroflot offers a multimedia entertainment system on its aircraft. Its availability depends on the duration of the flight, the type of aircraft and the class of service. Separately, we note that the film program is updated every month. In it you can find both long-familiar domestic films and little-known foreign ones.
You can also watch movies on Aeroflot aircraft using a wireless entertainment system. True, it is not on all boards of the airline. To access it, you do not need to download a special application - you just need to connect to the internal Wi-Fi network on board and open a special page in the browser.
Pet Policy
Animals are transported by Aeroflot for an additional fee. The exact amount of the surcharge can be found on the official website of the airline.
An animal weighing from 9 to 50 kg together with the carrier can only be transported in the luggage compartment. To transport a pet, you must agree in advance. Only one animal can be in the container for transportation, the container must comply with the requirements of the airline.
It is allowed to take a pet weighing up to 8 kg into the aircraft cabin, provided that there is a container for transportation.
Lounge Usage
Frequent flyers know that the hardest thing to endure is not the flight itself, but the waiting time at the airport. Crowded lounges, noise, lack of empty seats can cause stress for even the most seasoned traveller and spoil the beauty of the trip. VIP zones are the way out, but not everyone can get there. By using Aeroflot lounges, you can travel stress-free.
To use Aeroflot lounges;
- Traveling in business class
- Owner of a Gold or Platinum card of the Aeroflot Bonus program
- Owns an Elite Plus level bonus card from one of the SkyTeam alliance airlines
- Have a Priority Pass card
- You must have a Diners Club card.
Aeroflot Top Questions
Professional staff. There is no better airline in Russia than Aeroflot. Good service during the flight. Safe and comfortable flights.
At the moment, Aeroflot, in addition to Russia, flies to 52 countries, the majority of which are countries in Europe, the CIS and the countries of the Asian continent. The continents where Aeroflot does not fly are South America, Australia and Oceania, and this is unlikely to change in the near future. In addition, on the African continent, Aeroflot operates only one flight to northern Africa.
Follow the link to the airline's website to check in for the flight ;
- Enter the booking code and your last name;
- Click "Continue";
- Choosing passengers;
- Specify your preferred seats in the cabin;
- If necessary, you can purchase additional services;
- Click Finish Registration.
After completing the electronic check-in, you will receive a boarding pass in the mail, which you will need to successfully board the flight.
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Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A350-900, Boeing 737-800, Boeing 777-300, Sukhoi Superjet-100
10, Arbat St., Moscow, 119002, Russia
8 800 444 55 55, +7 495 223 55 55
+7 495 784 71 42
callcenter@aeroflot.ru